369 Casino & Sportsbook Terms

We at 369 operate as a gaming and sportsbook platform available only in jurisdictions where our services are permitted by local law. Our terms outline how we handle your account, deposits, withdrawals, disputes, and your responsibilities as a user. By opening an account on 369, you agree to these terms and acknowledge that you are solely responsible for verifying that access and use comply with the laws of your own jurisdiction.

Our platform supports sportsbook betting on Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton; live-dealer games including blackjack, roulette, baccarat, and Dragon Tiger; slot games such as Aviator, Sweet Bonanza, and Fortune Tiger; and esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. We process deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet.

These terms describe what we commit to, what we require from you, and how we handle disputes. They are not a marketing document — they reflect our actual policies and the legal framework under which 369 operates.

Account opening and verification on 369

When you register on 369, we ask for your email, a secure password, and basic personal information. We then require you to complete Know Your Customer (KYC) verification — submitting a valid ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

We will not open your account or accept deposits until KYC verification is complete. Once verified, your account remains active as long as you comply with our terms. If we discover that you have provided false information, used another person's identity, or attempted to circumvent our verification process, we reserve the right to suspend your account and forfeit your balance.

Account eligibility

You must be an adult under the laws of your jurisdiction and not under any legal prohibition against using our services.

One account per person

Each individual may maintain only one active account on 369. We monitor for duplicate accounts and will suspend all but one if detected.

Password security

You are responsible for keeping your password confidential. We will not request your password via email, phone, or chat. If you suspect unauthorized access, reset your password immediately.

Deposits and account balance on 369

We accept deposits via six e-wallet methods — DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet — as well as virtual accounts from mobile banking, local payment, online payment, and e-wallet. E-wallet deposits typically complete within seconds; virtual-account transfers may take a few minutes depending on inter-bank settlement. We do not charge processing fees for standard deposits, though your own bank or e-wallet provider may apply charges according to their policies.

Your account balance is held in Indonesian Rupiah (IDR). Any balance you deposit belongs to you; we hold it in trust and use it only to fund your gaming activity on 369. We do not lend your balance to third parties, invest it, or use it for any purpose other than settling your bets and withdrawals on our platform.

Our withdrawal policy on 369

You may withdraw available balance from your 369 account at any time. Navigate to the Withdrawal section, select your preferred payment method, enter the amount, and confirm. We process withdrawal requests through a standard verification window — typically confirming your password or a one-time code sent to your email — to prevent unauthorized transfers.

We return funds to the same payment method you used to deposit. If you deposited via mobile banking, we withdraw to local payment; if via online payment Virtual Account, we withdraw to e-wallet. Processing times vary depending on your bank or e-wallet provider — e-wallet withdrawals typically complete within minutes, while bank transfers may take a few hours. We do not guarantee specific withdrawal times. Your withdrawal history appears in your account dashboard, timestamped and tagged with the payment method.

We reserve the right to delay or refuse a withdrawal if we suspect fraud, money-laundering activity, or a violation of these terms. If we have reasonable cause to believe your account is linked to illegal activity, we may freeze your balance pending investigation by appropriate authorities.

Bonus terms and promotional offers on 369

We may offer promotional bonuses at our discretion. Any bonus offer will specify its terms — minimum deposit, wagering requirements (if any), expiry date, and applicable game categories. Bonuses are non-transferable and may be forfeited if your account is closed before conditions are met. We are not obligated to offer bonuses to any particular user and may modify or withdraw bonus programs at any time.

1. Bonus eligibility

   Bonuses apply only to new accounts or as specified in the promotional terms. Existing users may not be eligible.

2. Wagering requirements

   If we impose wagering requirements, you must bet the bonus amount a specified number of times before withdrawing bonus winnings.

3. Bonus forfeiture

   If you close your account or fail to meet bonus conditions before expiry, any unclaimed bonus is forfeited permanently.

Game rules and odds on 369

Each game category on 369 — sportsbook, live-dealer tables, slots, and esports — operates under specific rules. For sports, we display odds in real time; odds may change until a bet is placed and confirmed. For live-dealer games, we use standard casino rules (blackjack dealer stands on 17, roulette payout odds are fixed, etc.). For slots, each game has a published Return to Player (RTP) percentage and volatility rating.

We use certified random-number generators (RNG) for all games. Third-party auditors regularly test our RNG to ensure fairness. We do not manipulate odds, game results, or payouts based on your account history or deposit amount. If you believe a game result is unfair, contact our support team with details of your bet; we will review the transaction log.

Dispute resolution and complaints on 369

If you have a complaint about your 369 account, a transaction, or a game result, contact our English-language support team with details. We will investigate and respond within a reasonable timeframe. If we cannot resolve your complaint directly, we will explain our decision in writing and provide information about external dispute-resolution options available in your jurisdiction.

We do not accept liability for third-party payment failures, bank errors, or network outages beyond our control. If your e-wallet or bank fails to process a deposit or withdrawal, we are not responsible for the delay — contact your payment provider directly.

Jurisdiction and service availability

We operate 369 only in jurisdictions where our services are legally permitted. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited by law. Users are solely responsible for verifying that access and use of 369 comply with the laws of their own jurisdiction. If local law prohibits your use of our platform, you must not open an account.

If we discover that you are accessing 369 from a prohibited jurisdiction or using a VPN to circumvent geographic restrictions, we reserve the right to suspend your account and forfeit your balance. We regularly review user locations and payment methods to ensure compliance with jurisdictional restrictions.

Our data protection and privacy

We protect your personal data according to our Privacy PolicyWe use encryption to secure your password, payment information, and account details. We do not sell your data to third parties. We share data only with payment processors, regulators, and law-enforcement agencies as required by law.

We retain your account data while your account is active and for a reasonable period afterward for compliance and dispute-resolution purposes. You may request deletion of your account and data subject to any outstanding balance or dispute.

Term changes and account closure

We may modify these terms at any time. Material changes will be notified to you via email. Your continued use of 369 after notification constitutes acceptance of the revised terms. If you do not accept the changes, you may close your account.

You may close your account at any time by contacting our support team. We will return any available balance to your registered payment method. If we close your account due to a terms violation, we may forfeit your balance and refuse future registrations from you.

Contact and support

If you have questions about these terms, your account, or our policies, our English-language support team is available to assist. Our terms are part of a broader commitment to transparent, fair operation on 369. We take your trust seriously and work to honor it through clear communication and consistent practice across all our gaming categories — sportsbook, live-dealer tables, slots, and esports — and all our payment methods from DANA and e-wallet to mobile banking and local payment.

These terms, along with our Privacy Policyform the complete legal agreement between you and 369. They are governed by applicable law in the jurisdictions where our services are available. If any provision is found invalid, the remaining terms remain in effect.