369 Casino & Sportsbook Service Notice

We at 369 operate an online entertainment platform available only where local law permits. This notice explains our service scope, your account responsibilities, and how we handle your data. Our commitment is transparency — we want you to understand what 369 offers, who can access it, and what happens when you open an account with us.

Our platform delivers sportsbook coverage across football tournaments (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We support ten payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — so you can fund your account through your preferred channel whether you're in Jakarta, Surabaya, Bandung, or elsewhere in supported regions.

This page sets out the legal framework under which we operate. Read it carefully before you open an account.

Service Availability and Your Jurisdiction

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that access to and use of 369 comply with the laws of their own jurisdiction. If you are unsure whether our service is available in your location, contact our support team before opening an account.

Our service is available only where applicable law permits. We do not claim to be licensed in any specific country or region. Instead, we operate under the principle that each user must verify their own legal right to access our platform. If your jurisdiction prohibits online gaming or sportsbook activity, you should not open an account with us.

Account Eligibility and Registration

To open an account on 369, you must be of legal age in your jurisdiction and not a resident of any territory where our service is prohibited. During registration, we collect your name, contact details, and payment information. We use this data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering requirements.

Our Know Your Customer (KYC) process requires you to submit identity documents — typically a national ID, passport, or driver's license — and proof of address. This verification protects both you and us by ensuring accounts are opened by real individuals and preventing fraud. Once you submit your documents, our team reviews them within a standard processing window. You will receive confirmation once verification is complete.

If your documents are unclear or incomplete, we will ask you to resubmit. We keep all submitted documents confidential and use them only for verification and regulatory compliance.

Data, Privacy, and Account Security

We protect your account data using industry-standard encryption and security practices. Your password is stored securely and never shared with third parties. If you forget your password, you can reset it through our account recovery process — we will send a verification link to your registered email address.

Our privacy policy (available at our privacy policy page) explains how we collect, store, and use your information. We do not sell your data to third parties. We share information only with payment processors, regulatory authorities, and service providers necessary to operate 369. Your data is retained for as long as your account is active and for a period thereafter as required by law.

Deposits and withdrawals are processed through our payment partners. When you fund your account via DANA, e-wallet, or a virtual account (mobile banking, local payment, online payment, e-wallet), your transaction is encrypted and routed through secure payment gateways. Withdrawal requests are reviewed to prevent fraud and comply with anti-money-laundering rules. Standard review windows apply; we do not guarantee subject to verification.

Account verification

Identity and address documents are required before your first withdrawal.

Deposit confirmation

Funds appear in your 369 account once the payment processor confirms the transaction.

Withdrawal review

Withdrawal requests are checked for compliance before processing to your bank or e-wallet.

Contact and Legal Inquiries

If you have questions about this notice, our service terms, or your account, contact our support team. We provide multilingual assistance and aim to respond to inquiries within a standard timeframe. For legal or regulatory questions, you may also reach out through our FAQ page or submit a formal inquiry through our contact channels.

This notice is subject to change at any time. We will notify you of material changes via email or through your account dashboard. Your continued use of 369 after any update constitutes acceptance of the revised notice.