369 Platform Privacy Notice

This page describes what we collect when you use 369 and how we keep that data protected. We at 369 are committed to handling your account information, payment details, and gaming activity with transparency and care. Our privacy practices follow applicable law in the jurisdictions where we operate.

When you open an account on 369, deposit funds through DANA, e-wallet, mobile banking, or one of our other supported payment methods, or engage with our sportsbook, live-dealer tables, slot games, or esports markets, you share personal data with us. We explain below exactly what we collect, why, and who may access it.

Our services are available only where local law permits. If you have questions about your privacy rights on 369, this notice sets out the answers.

What We Collect on 369

We collect personal data at several points in your 369 experience. When you register an account, we ask for your email, username, password, and phone number. During account verification (KYC), we request your full legal name, date of birth, identity document number, and proof of address. We keep these details on file so we can verify your identity and comply with anti-money-laundering rules.

When you fund your 369 account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transaction — amount, timestamp, payment method, and confirmation status. Our servers store this record so you can view your deposit history and we can process any disputes.

Your gameplay generates data too. We log which games you access (football markets, blackjack, roulette, Dragon Tiger, slots, Mobile Legends, Free Fire), how long you play, and your session timing. We do not store your individual bet slips unless you request a receipt. We also track your account settings — language preference, notification subscriptions, and password changes.

We also collect device and network information — your IP address, browser type, operating system, and mobile device model if you access 369 on Android or iOS. This helps us detect fraudulent login attempts and provide support if you forget your password or need to reset your account.

How We Use Your Data

We use the data we collect to operate 369 and serve your account. Your personal details verify your identity and enable deposit and withdrawal processing. Your payment history helps us reconcile transactions and comply with financial reporting. Your gameplay logs let us calculate your account balance, track bonus eligibility, and improve game performance.

We also use your contact information — email and phone — to send you account notifications (login alerts, deposit confirmations, withdrawal reviews). If you subscribe to push notifications on your mobile device, we send game updates and platform maintenance alerts. You can disable these notifications in your account settings at any time.

Your device and location data help us prevent fraud, enforce geographic restrictions (since 369 operates only where permitted by local law), and troubleshoot technical issues. If you access 369 from Jakarta, Surabaya, or Bandung and encounter a payment delay, our support team can check your IP history and confirm the transaction with your bank or e-wallet provider.

Third-Party Processors and Data Sharing

We do not sell your personal data. However, we share it with trusted partners who help us run 369. Our payment processors — the mobile banking, local payment, and online payment networks, as well as e-wallet and mobile banking — receive your transaction details to verify and settle deposits and withdrawals. Our KYC verification provider checks your identity documents against official registries. Our hosting provider stores our servers, which may be located outside your jurisdiction.

If we receive a legal request from a regulator or law-enforcement agency, we may disclose your data as required by law. We will notify you of such disclosure unless legally prohibited from doing so.

Your Rights and Account Control

You have the right to access, update, or delete your personal data. You can log into your 369 account and edit your email, phone number, and notification preferences. If you wish to download a full copy of your data, request a correction, or delete your account entirely, contact our support team via email.

You may also request that we stop processing your data for marketing purposes. If you have unresolved concerns about how 369 handles your information, you may lodge a complaint with your local data protection authority.

Cookies and Session Tracking on 369

We use cookies to keep you logged into 369 and to remember your preferences (such as language and theme). These session cookies expire when you close your browser. We also use analytics cookies to track how many users visit the 369 site, which games are most popular, and which pages need improvement. You can disable cookies in your browser settings, though doing so may limit some 369 features.

Our mobile app (Android and iOS) may also store session tokens on your device so you do not have to log in every time. If you uninstall the app or clear your device cache, these tokens are removed.

Data Retention and Security

We keep your personal data as long as your 369 account is active, plus a retention period as required by law (typically 5–7 years for financial records). After that, we delete or anonymise your information unless we are legally obliged to keep it. Your payment history remains on file for tax and dispute-resolution purposes even after account closure.

We protect your data using firewalls, access controls, and regular security audits. Our staff can only access your data on a need-to-know basis. However, no system is completely secure. If we discover a data breach, we will notify you without unreasonable delay and inform you of the steps we are taking to secure your information.

KYC (Know Your Customer)

Our identity verification process that confirms you are who you say you are before we process large deposits or withdrawals.

TLS Encryption

The secure protocol that protects data in transit between your device and our servers, shown by the padlock icon in your browser.

Virtual Account (VA)

A unique bank account number we assign to you so transfers from your BCA, e-wallet, mobile banking, or local payment account are instantly linked to your 369 wallet.

Contact and Updates

If you have a question about how we use your data on 369, or if you wish to exercise your privacy rights, reach out to our support team. We respond to privacy requests within ten business days. We may update this notice from time to time as our practices evolve or regulations change. We will post any material changes on this page and notify you by email if the change affects how we handle your existing data.

Our commitment is to keep your 369 account and your trust secure. Thank you for playing with us.